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If, for any reason, you are not 100% satisfied with your order, you may return it within of receipt. We will refund the purchase price or exchange it, whichever you prefer. Original shipping fees are non-refundable. Items must be sent in original packaging, in unused condition. After 30 days, no returns will be accepted.
To return items, please go to http://www.udb.cc/ReturnAuthorization.aspx to obtain a Return Merchandise Authorization (RMA) number. In order to process your return, you must include a copy of the email confirmation and mark the RMA number on the package. All products must be returned in their original condition, shipped via prepaid insured and traceable delivery.
All shipping and handling costs in connection with returns are the responsibility of the customer
Returns will be credited upon receiving and inspecting item. Credit (purchase price minus original shipping charge and restocking fee) will be issued in the same form as payment received.
Once a returned item has been received at our distribution center, it will take seven (7) to ten (10) business days to receive your refund. If you have a question about your refund, please contact us at info@quickdrawer.com or call (619)873-4240.
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One Step Checkout
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All in stock merchandise ships within three (3) business days. For all plywood and melamine drawers please allow four (4) to eight (8) working days. For all solid wood drawers allow six (6) to ten (10) working days.
Local customers ( San Diego County, California ) may choose will call pick-up or delivery by UDB Truck. All others will be shipped by UPS ground. Certain heavy or oversized items may not qualify for UPS delivery and will be shipped by freight lines. Freight surcharges will apply.
Shipping costs will be calculated from the shipping rate charts using the total weight of the order and the mode of shipping. We normally ship via UPS. For residents of San Diego County we will deliver via our trucks or you may pick up at our shop. You may will advised of shipping costs before you complete the order.
Shipping costs will be calculated from the shipping rate charts using the total weight of the order and the mode of shipping. International orders will be shipped via UPS. You may will advised of shipping costs before you complete the order.
We ship to the following countries:
- United Kingdom
- Canada
- Mexico
- Puerto Rico
If your country is not on the list, let us know and we may expand our delivery area.
We do ship to Alaska and Hawaii.
Since Unique Drawer Boxes products are custom made to your specifications, all orders are paid in full when order is placed.
Damaged/Incorrect Order
If you have received a damaged or defective item, please refer to our return & exchange policy, then contact us at info@quickdrawer.com or call (888) 999-1304 with information as to what is wrong with the item and whether you are requesting an exchange or a refund. Please include your Order Number.
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The latest in 128 bit SSL data encryption technology is used to secure the connection between your web browser and our cutting edge order processing system. Our site is just as secure as ordering over the telephone or through the mail. Every connection is secured and monitored at each point along the way. Card Services International is used for credit card processing. A system is in place that constantly monitors the integrity of the system, searching for vulnerabilities and intruders and preventing the system from being penetrated or compromised.
Your information is treated with the utmost care and confidentiality. It is given to Card Services International only for the processing of your credit card. It is never given to any third party in any way. It is never sold, rented or otherwise shared other than with Card Services International. We do not retain you card number once the transaction has been processed.
Cookies identify users when they return to our site. They are little data files that help our system remember you when you return. They help our system keep track of your session ID and shopping cart. Once you close your web browser, the cookie is deleted and nothing is stored on your computer.
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Sales Tax
Orders shipped in California will have the appropriate sales tax added to the order. Sales tax is not collected for orders shipped to other states.
Secure Online Shopping
We are sympathetic to concerns you may have about online commerce and the potential for fraud. We have done our homework and have engineered our site to make use of the most powerful security and encryption techniques available under the law.
Methods of Payment
We accept the following payment methods:
· Visa
· MasterCard
· Discover
· American Express
If you send your order by mail, a check or money order payable to "UNIQUE DRAWER BOXES" also will be accepted. Please do not send cash. Returned checks are subject to a service charge for the greater of $15 or the maximum amount allowed by state law.
Because of the differences in computer monitors, we cannot guarantee that the color and image you see on your screen will be exactly as it appears in the physical world. This is especially true of decorative cabinet hardware because it is available in several different finishes. If it is important that the finish and color are exactly as shown on your computer or if you are ordering a large quantity, we advise you to order a sample to examine in the natural surroundings where it will be used.
My Cart is Empty
If your shopping cart is empty or you're having trouble checking out, it may because your Internet browser is set to not accept cookies. Changing this setting will allow you to complete the checkout process.
Sample orders are treated similarly to regular orders. You may order as many as you like.
We regret that we are not able to extend free samples or shipping to our customers. We feel that giving our customers the lowest possible prices on their regular orders is the best, most equitable policy.
If you have ordered several samples and want to return the unused items, please follow the regular return procedures outlined above.
Custom-made drawer samples are not returnable.
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